Help

• How do I book a driver?

  Open a driver's profile from the Discover page, pick a date/time, add pickup/drop-off details if you have them, choose cash or in-app payment, and submit. The driver confirms or declines — you'll see the status update on "My trips."

• How does verification work?

  Drivers, restaurant owners, and event organisers go through ID verification plus a manual review by our team before they're marked Verified (look for the shield badge). Verification doesn't guarantee a perfect experience, but it means we've checked who they are before they're allowed to list.

• How do refunds work?

  For in-app payments, cancelling a booking before it's confirmed is free. Once a driver has confirmed, refund eligibility depends on how last-minute the cancellation is — contact support (via this chat) with your booking ID if you need a refund reviewed. Cash bookings are handled directly with the driver.

• What payment methods are supported?

  Cash paid directly to the driver, or in-app card payment at booking time. Paid event tickets are always paid in-app via Stripe.

• How do I report a driver, restaurant, or event?

  On the driver/restaurant/event page (or a completed booking), look for a "Report" button. Reports go straight to our admin team and are never shown publicly — they're for safety and moderation, separate from public star ratings.

• How do I message my driver?

  Chat opens automatically on the booking page once a booking is confirmed, and stays open until the trip is completed. You can't message a driver before booking, or after the trip without an active booking.

• Can I see my driver's location during a trip?

  Only if the driver has chosen to share it, and only for the specific booking you're on, only while that trip is marked in progress. It's never stored after the trip ends.

• How do I buy an event ticket?

  Open the event page and tap "Buy ticket" for paid events (or "I'm going" for free ones). Paid tickets go through Stripe Checkout; your ticket confirmation appears on "My trips" once payment completes.

• How do I change my password or profile details?

  Go to Profile (from the account menu) — you can update your name, date of birth, occupation, address, and password there.

• How do I become a driver, restaurant owner, or event organiser on MySafeTour?

  Sign up and choose that role, or contact support to switch an existing account. You'll then need to complete ID (and for restaurants/events, business) verification before you can list anything publicly.

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